General Terms

Welcome to Aepril. These terms and conditions apply to the use of our website, the placement of orders, and all services and products we provide. By visiting our website or making a purchase, you agree to these terms.

Please read these terms carefully before using our site. If you do not agree with (part of) these terms, you are requested not to use our website or services.

1. General

1. Aepril offers its website, products, and services on the condition that you accept these terms.
2. We reserve the right to refuse access or service to anyone, for any reason, at any time.
3. The content of our website may be changed without prior notice. You are responsible for checking regularly whether these terms have been updated.

2. Age and use

1. By agreeing to these terms, you declare that you are at least the age of majority in your country or region, or that you have parental/guardian consent.
2. You may not use our products or services for any illegal or unauthorized purpose.
3. You may not transmit viruses, malware, or harmful code through our website or services. Violation may result in immediate termination of our services.

3. Products, services, and prices

1. Aepril products and services are displayed as accurately as possible, but colors and details may differ depending on your screen.
2. We reserve the right to:
• Offer certain products or services only in limited quantities;
• Refuse or limit sales to certain persons, regions, or countries;
• Change or discontinue products or prices at any time.
3. All prices on our website are inclusive of VAT (where applicable). Shipping costs are calculated separately and shown during checkout.
4. For international orders outside the EU, additional costs may apply, such as import duties or customs charges. These costs are always the responsibility of the customer. Aepril has no influence over these charges and cannot provide prior information about them.

4. Orders and payments

1. Aepril reserves the right to refuse or cancel orders, even after confirmation. This may occur, for example, when multiple orders are placed from the same account, using the same payment method, or to the same address.
2. In the event of cancellation or change, we will contact you via the email address or phone number provided at the time of the order.
3. You are responsible for providing correct, complete, and up-to-date payment and shipping details.

For available payment options, please refer to our Payment page. All payments are processed via secure connections.

5. Shipping and delivery

1. Information about delivery times and shipping options can be found on our Shipping page.
2. Once your order has been handed over to the chosen carrier (e.g., PostNL, DHL), the carrier is responsible for any delays or errors during transport.
3. Aepril bears the risk of loss or damage to products until they have been received by you or a third party designated by you.
4. If products arrive damaged in the original packaging, Aepril is responsible. Once the packaging is opened or the label removed, responsibility lies with the customer.
5. If you provided an incorrect or incomplete address, you are responsible for any failed delivery.
6. If an order does not arrive or is delivered incorrectly, please contact us immediately. We will investigate the issue and, if necessary, send a replacement product or refund the order.

6. Right of withdrawal and returns

1. Consumers in the EU/UK have the legal right to a 14-day cooling-off period starting from the day of receipt, unless exceptions apply (e.g., custom-made products or items that cannot be returned for hygiene reasons).
2. Return requests must be submitted via our Return page.
3. Any return shipping costs are the responsibility of the customer, unless otherwise specified.
4. More details can be found in our Return and Refund Policy.

7. Warranty

1. All products purchased at Aepril come with the statutory warranty of 2 years. This means that a product must function properly during normal use.
2. Warranty only covers manufacturing or material defects that occur during normal intended use.
3. Warranty does not cover, including but not limited to:
• Normal wear and aging of products (e.g., scratches, discoloration, reduced battery capacity).
• Damage caused by incorrect or careless use, mishandling, dropping, impact, or water damage.
• Damage caused by improper maintenance, washing, or cleaning contrary to instructions.
• Incorrect assembly or installation carried out by the customer.
• Modifications or repairs by third parties without written approval from Aepril.
• Use outside the intended purpose (e.g., professional use of consumer products).
• Products no longer in original condition or with removed labels/seals (unless necessary for inspection and the defect was not caused by this).
4. Notification requirement: Defects must be reported as soon as possible, but no later than 2 months after discovery of the defect, in writing to Aepril.
5. Burden of proof:
• Within the first 6 months after purchase, it is presumed that the defect already existed at delivery, unless Aepril proves otherwise.
• After this period, the burden of proof lies with the customer to show that the defect existed at delivery.
6. Remedy at Aepril’s discretion: For a valid warranty claim, Aepril will decide whether the product is repaired, replaced, or (partially) refunded. The customer cannot demand a specific solution.
7. To assess a warranty claim, Aepril may request photos, a clear description of the issue, proof of purchase, and—where relevant—proof that the product was used according to the instructions (e.g., washing instructions).
8. These warranty provisions do not affect any statutory consumer rights.

8. Processing of personal data

The use of your personal data is governed by our Privacy Policy, which can be found here: [link to privacy policy].

9. Intellectual property

All content on our website – including texts, photos, logos, graphics, and product descriptions – is the property of Aepril or its licensors. It is not permitted to copy, reproduce, or use material from our site without prior written consent from Aepril.

10. Third parties and external links

1. Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of such websites.
2. Any purchases or agreements with third parties are entirely at your own risk.

11. User feedback and submissions

1. If you submit ideas, feedback, or material to us (e.g., via email or social media), you grant Aepril the right to use, copy, publish, or translate this material without limitation.
2. We are not obliged to keep submissions confidential or to provide compensation.
3. You may not post defamatory, discriminatory, offensive, or unlawful content.

12. Prohibited use

You are prohibited from using our website or services for:

• Illegal purposes;
• Infringing on intellectual property rights of Aepril or third parties;
• Spreading false or misleading information;
• Uploading harmful software;
• Collecting personal data of others without consent;
• Circumventing security measures.

Violation may result in denial of access and recovery of damages by Aepril.

13. Complaints procedure

1. Complaints may be submitted via support@aepril.com or through our WhatsApp service.
2. We aim to respond to complaints within 48 hours by email and within 12 hours via WhatsApp.
3. If a dispute cannot be resolved through mutual consultation, you may use the European Online Dispute Resolution (ODR): https://ec.europa.eu/consumers/odr.

14. Force majeure

Aepril is not liable for delays or failures caused by circumstances beyond our reasonable control, such as strikes, natural disasters, pandemics, or IT system failures.

15. Liability and warranties

1. Our products and services are provided “as is” and without any additional warranties, unless legally required.
2. Aepril does not guarantee that our website will always function error-free, securely, or uninterrupted.
3. We are not liable for direct or indirect damages, including loss of profit or data, arising from the use of our products or services, except where mandatory consumer law provides otherwise.

16. Indemnification

You agree to indemnify Aepril and its employees, partners, and suppliers against any claims, damages, or costs (including reasonable legal fees) arising from your violation of these terms or infringement of laws or third-party rights.

17. Termination

1. You may terminate your use of our services at any time by ceasing to use our website.
2. Aepril may terminate the contract or deny access if you violate these terms. In such case, you remain responsible for outstanding payments up to the date of termination.

18. Governing law

1. These terms and all agreements between Aepril and the customer are governed exclusively by Dutch law, regardless of the country from which the order is placed or delivered.
2. Even when we sell internationally, Dutch law will always apply.
3. Disputes will be submitted exclusively to the competent court in the Netherlands.

19. Language and validity

1. These terms are drafted in Dutch and may be translated into other languages.
2. In the event of contradictions between versions, the Dutch version prevails.
3. If any provision is found to be invalid or unenforceable, the remaining provisions remain in full effect.

20. Changes

We reserve the right to change these terms at any time. The most current version will always be published on our website. Continued use of the website or services after changes constitutes acceptance of the revised terms.

21. Contact

For questions about these terms, you can contact Aepril at:
support@aepril.com