Yes! Every Aepril order comes with a track & trace code. Once your order has been processed, you’ll automatically receive an email so you can follow your package every step of the way.

Yes! We currently ship throughout Europe and to the UK. All EU-based customers can enjoy smooth, worry-free delivery with no additional customs charges or import fees.

At the moment, we don’t ship outside of Europe, but if you’d really like to place an international order outside Europe, feel free to reach out to us at support@aepril.com, and we’ll see what we can do for you.

If you place your order before 5:00 PM, we’ll make sure it’s processed the very same day and handed over to our shipping partners. From there, the delivery time depends on the carrier and your location.

Delivery times vary per country and carrier. You can find a full overview in our shipping schedule at our shipping & delivery page

We always share the most accurate information from our shipping partners. In 99% of cases the timing is spot on. Still, during busy seasons, holidays or unexpected delays, your order may take a bit longer to arrive.

Aepril partners only with trusted carriers. In the Netherlands, we ship with PostNL and DHL. At checkout, you’ll often be able to choose the carrier you prefer for your delivery in your country.

Absolutely. Just enter your business address at checkout and we’ll make sure your order is delivered safely and on time.

No, Aepril is an online-only brand. We don’t have a physical store or pick-up point. Your jewelry will always be shipped directly and securely to the address you provide.

Once your order has been processed and shipped, it’s no longer possible to change the delivery address. Please double-check your details before completing your order.

For all Aepril orders within Europe, no customs duties or import taxes apply. For orders outside Europe, local regulations may require additional fees.

Would you like to return an item? Simply reach out to our team via support@aepril.com.
The Aepril team will guide you through the process step by step.

More details about our return policy and conditions can be found on our dedicated Returns & Refunds Page.

You have 14 days from the day your jewelry is delivered to request a return.

Return shipping costs are the responsibility of the customer.

However, if you choose to receive your refund as an Aepril Gift Card, we’ll add an extra €10 bonus, designed to cover your return shipping and give you a little something extra to spend.

To be eligible for a return, your item must be unworn, unused, with tags attached, and in its original packaging. Please also include your order number or proof of purchase.

Yes, for hygiene reasons, earrings cannot be returned. Items sent back after the 14-day return window are also not eligible.

Simply email your order number to support@aepril.com. If your return is approved, we’ll send you detailed instructions on how to send it back.

Please note: return shipping costs are the customer’s responsibility.

Absolutely! If you choose to receive your refund as an Aepril Gift Card, we’ll add an extra €10 bonus, designed to cover your return shipping and give you a little more to spend.

We’re so sorry if that happens! Please email us right away at support@aepril.com with your order number and a photo of the item, and we’ll make it right as soon as possible.

You can choose between:

• Aepril Gift Card (+ €10 bonus) – issued within 2–3 business days once your return is processed.
  
• Refund to your original payment method – processed within 10 business days of your return arriving at our warehouse.
  

Refunds typically appear within 7–10 business days, depending on your bank or provider.

All exchanges are issued as an Aepril Gift Card with an extra €10 bonus, our way of saying thank you and covering your return shipping.

Once your return is received, your digital gift card will be emailed to you within 2–3 business days, and it’s valid for 12 months.

When returning items purchased as part of a promotion, your order will be recalculated according to the original offer. This may affect your final refund.

For example:

• Returning part of a “Buy 3 for 2” offer means the remaining items will be charged at full price.
  
• If your return lowers your total below a “Free Shipping” or “Spend & Save” threshold, the discount or shipping benefit no longer applies.

Yes, if returning items brings your order below the minimum spend required for the free gift, it must also be returned. If you decide to keep it, its retail value will be deducted from your refund or gift card.

Of course, we’ll keep you in the loop! As soon as your order is on its way, we’ll send you an email with a link to track your package. You can also log into your account anytime to see how your order is progressing.

We pack your order as quickly as possible so you can enjoy your new items right away, which means there’s only a small window to make changes. If your order hasn’t been processed by our warehouse yet, we might still be able to update or cancel it. You’re welcome to reach out within 30 minutes of placing your order, but please note that we can’t guarantee it’ll be possible.

No worries, you don’t need an account to shop with us. But creating one does make things a little easier! You’ll be able to view past orders, save your shipping details, and track your current deliveries all in one place.

We’ve got you covered! Just send us an email at support@aepril.com with your order number and a photo of the item you received. We’ll make sure to sort it out for you as quickly as possible.

Simply enter your code at checkout in the “Gift card or discount code” box, then click Apply. Just a heads-up, only one promo code can be used per order.

Every Aepril piece comes in our signature cotton pouch, a luxurious touch that makes it perfect for gifting. At the moment, it’s not possible to add a personal message to your order.

All Aepril jewelry is made from high-quality stainless steel, chosen for its durability, shine, and resistance to tarnish. Some of our bangles are crafted from acrylic, which is lightweight, hypoallergenic, and designed to last.

No, our gold jewelry is made from premium stainless steel with a 18k gold plated finish, not solid gold. This makes our pieces more durable, water-resistant, and long-lasting while keeping that beautiful golden shine.

No, our stainless steel jewelry does not tarnish or discolor. It’s water- and sweat-resistant and won’t leave green marks on your skin. With a little care, your pieces will keep their shine for years to come.

Our jewelry requires very little care, but a gentle touch helps keep it looking new.

• Wipe with a soft, dry cloth after wearing.
  
• Avoid harsh chemicals or alcohol-based cleaners.
  
• Store it in a dry place, ideally in a jewelry pouch or box.

Yes, Aepril jewelry is 100% water and sweat resistant, perfect for daily wear. You can shower, wash your hands, or go to the gym without worry. Just avoid harsh chemicals like chlorine or cleaning agents.

At the moment, we don’t offer resizing or repair services. However, our pieces are designed to be durable and long-lasting. If you ever experience an issue, please contact us at support@aepril.com, and our team will do their best to help.

Wipe your pieces gently with a soft, dry cloth to remove oils or dust. For a deeper clean, use lukewarm water and mild soap, then dry thoroughly. Avoid alcohol or harsh cleaning products, as these can damage the finish.

Keep your jewelry in a cool, dry place, ideally in a jewelry box or pouch.

Store each piece separately to avoid scratches and always close clasps before putting them away. For travel, we recommend a compact jewelry box to keep everything safe.

Yes, both our stainless steel and acrylic pieces are nickel-free and hypoallergenic, making them suitable for even the most sensitive skin.

We’re currently developing our own Aepril jewelry boxes, designed to keep your pieces safe and organized. They’ll be available soon. Sign up for our newsletter to be the first to know when they launch!

Stainless steel is one of the most durable and low-maintenance materials available. It’s:

• 100% water and sweat resistant
  
• Hypoallergenic and safe for sensitive skin
  
• Tarnish-free and long-lasting
  
• Easy to clean and perfect for daily wear