Yes! Every Aepril order comes with a track & trace code. Once your order has been processed, you’ll automatically receive an email so you can follow your package every step of the way.

Yes! We currently ship throughout Europe and to the UK. All EU-based customers can enjoy smooth, worry-free delivery with no additional customs charges or import fees.

At the moment, we don’t ship outside of Europe, but if you’d really like to place an international order outside Europe, feel free to reach out to us at support@aepril.com, and we’ll see what we can do for you.

If you place your order before 5:00 PM, we’ll make sure it’s processed the very same day and handed over to our shipping partners. From there, the delivery time depends on the carrier and your location.

Delivery times vary per country and carrier. You can find a full overview in our shipping schedule at our shipping & delivery page

We always share the most accurate information from our shipping partners. In 99% of cases the timing is spot on. Still, during busy seasons, holidays or unexpected delays, your order may take a bit longer to arrive.

Aepril partners only with trusted carriers. In the Netherlands, we ship with PostNL and DHL. At checkout, you’ll often be able to choose the carrier you prefer for your delivery in your country.

Absolutely. Just enter your business address at checkout and we’ll make sure your order is delivered safely and on time.

No, Aepril is an online-only brand. We don’t have a physical store or pick-up point. Your jewelry will always be shipped directly and securely to the address you provide.

Once your order has been processed and shipped, it’s no longer possible to change the delivery address. Please double-check your details before completing your order.

For all Aepril orders within Europe, no customs duties or import taxes apply. For orders outside Europe, local regulations may require additional fees.

Would you like to return an item? Simply reach out to our team via support@aepril.com.
The Aepril team will guide you through the process step by step.

More details about our return policy and conditions can be found on our dedicated Returns & Refunds Page.

You have 14 days from the delivery of your order to register your return and send your items back to us.

Return shipping costs are the responsibility of the customer. We do not provide return labels, and return shipping costs are not covered, paid or reimbursed.

Choosing store credit? We’ll add an extra €10 to your refund, so you have a little more to spend on your next favourite piece.

To be eligible for a return, your item must be sent back to us within 14 days of delivery, unworn, unused, with its tags attached and in its original packaging. Please remember to include your order number or proof of purchase.

Please note: for hygiene reasons, earrings can only be returned if the hygiene seal is unopened and undamaged.

Yes. For hygiene reasons, earrings cannot be returned once the hygiene seal has been opened, removed or damaged. Items sent back after the 14-day return window are also not eligible for a return

Simply email your order number to support@aepril.com. If your return is approved, we’ll send you detailed instructions on how to send it back.

Please note: return shipping costs are the customer’s responsibility.

If your item arrives damaged, please contact us right away at support@aepril.com. Include your order number along with clear photos or a video of the issue, and we will resolve it as quickly as possible.

You can choose between:

• Store credit (+ €10 extra): sent by email as a personal code within 2 working days after we receive your return, and valid for 12 months.
  
• Refund to your original payment method: processed within 10 working days after we receive your return. After processing, it may take a few days before the amount appears in your account, depending on your bank and payment provider.

Would you like to exchange an item? Simply return it and place a new order for the piece you’d like. We recommend choosing store credit on the return form, as this is the quickest option: you’ll receive your store credit plus an extra €10 by email within 2 working days after we receive your return, valid for 12 months. Prefer a refund to your original payment method instead? That’s possible too.

When returning items purchased as part of a promotion, your order will be recalculated based on the items you keep. This applies to both refund options and may affect your final refund.

For example:

• Buy 2, get 1 free / Buy 2, get 2 free: if the items you keep still meet the conditions of the promotion, the promotion remains valid. If not, the remaining items will be charged at full price. Free items have no refund value.
• Free Shipping or Spend & Save: if your return lowers your total below the threshold, the shipping benefit or discount no longer applies.
• Free gift with purchase: if your return lowers the value of the items you keep below the minimum spend, the gift must be returned unused and complete, or its retail value will be deducted from your refund.

Yes, if returning items brings your order below the minimum spend required for the free gift, it must also be returned. If you decide to keep it, its retail value will be deducted from your refund or gift card.

Of course, we’ll keep you in the loop! As soon as your order is on its way, we’ll send you an email with a link to track your package. You can also log into your account anytime to see how your order is progressing.

We pack your order as quickly as possible so you can enjoy your new items right away, which means there’s only a small window to make changes. If your order hasn’t been processed by our warehouse yet, we might still be able to update or cancel it. You’re welcome to reach out after placing your order, but please note that we can’t guarantee it’ll be possible.

No worries, you don’t need an account to shop with us. But creating one does make things a little easier! You’ll be able to view past orders, save your shipping details, and track your current deliveries all in one place.

We’ve got you covered! Just send us an email at support@aepril.com with your order number and a photo of the item you received. We’ll make sure to sort it out for you as quickly as possible.

Simply enter your code at checkout in the “Gift card or discount code” box, then click Apply. Just a heads-up, only one promo code can be used per order.

Every Aepril piece is carefully packed in our reusable, custom Aepril bag. Would you like to make your gift extra special? Discover the gift packaging options in our Gift Packaging collection, which you can easily add to your order.

Please note that it’s currently not possible to include a personal message with your order.

All Aepril jewelry is crafted from high-quality stainless steel, selected for its durability, lasting shine and resistance to tarnishing. Our gold pieces are finished with an 18k gold plating, ensuring a refined and long-lasting finish.

No, our gold jewelry is made from premium stainless steel with a 18k gold plated finish, not solid gold. This makes our pieces more durable, water-resistant, and long-lasting while keeping that beautiful golden shine.

Not at all. Our stainless steel jewelry keeps its colour and shine, even when exposed to water and sweat, and leaves no green marks on your skin. With the right care, your pieces will stay beautiful for years to come.

Our jewelry requires very little care, but a gentle touch helps keep it looking new.

• Wipe with a soft, dry cloth after wearing.
  
• Avoid harsh chemicals or alcohol-based cleaners.
  
• Store it in a dry place, ideally in a jewelry pouch or box.
  

Looking for a beautiful way to store your pieces? Our gift packaging is also perfect for keeping your jewelry safe and organised.

Yes, Aepril jewelry is water- and sweat-resistant, making it perfect for everyday wear. You can shower, wash your hands or work out without worry. To keep your pieces in the best condition, we recommend avoiding contact with harsh chemicals. After exposure to chlorine, for example in a swimming pool, simply rinse your jewelry with water and dry it with a clean, soft cloth.

At the moment, we don’t offer resizing or repair services. However, our pieces are designed to be durable and long-lasting. If you ever experience an issue, please contact us at support@aepril.com, and our team will do their best to help.

Wipe your pieces gently with a soft, dry cloth to remove oils or dust. For a deeper clean, use lukewarm water and mild soap, then dry thoroughly. Avoid alcohol or harsh cleaning products, as these can damage the finish.

We recommend storing your jewelry in a cool, dry place, ideally in a jewelry bag or box. Store your pieces separately to avoid scratches, and always close clasps before putting them away. For travel, we recommend a compact jewelry box to keep everything safe.

Looking for a beautiful way to store your jewelry? Take a look at our Aepril gift bags, just as perfect for storing your favourite pieces as they are for gifting.

Yes, all our jewelry is crafted from high-quality materials that meet the standards. Our pieces are nickel-free and hypoallergenic, making them a comfortable choice for sensitive skin.

Yes! In our Gift Packaging collection, you’ll find our Aepril gift bags in three different sizes. Besides making the perfect gift, they’re also ideal for storing your jewelry safely. We also offer a jewelry box to keep your pieces beautifully organised.

Stainless steel is one of the most durable and low-maintenance materials available. It’s:

• 100% water and sweat resistant
  
• Hypoallergenic and safe for sensitive skin
  
• Tarnish-free and long-lasting
  
• Easy to clean and perfect for daily wear